At Mind Monkey AI LTD, we strive to provide you with high-quality products and exceptional customer service. We understand that there may be instances where you need to return an item, and we are here to assist you. Please take a moment to review our Returns Policy below:
1. General Returns:
- If you are not completely satisfied with your purchase, you may request a return within [30] days from the date of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Please note that personalized or custom-made items are not eligible for return unless they are damaged.
We reserve the right to refuse returns that do not meet these criteria.
2. Returns for Damaged Items:
- In the unfortunate event that your order arrives damaged, please contact our customer support team within 14 days of delivery.
- To process a return for a damaged item, we may require you to provide photographs or other evidence of the damage.
- Once we have verified the damage, we will offer you a replacement or a refund, depending on your preference.
3. Image Satisfaction:
- It is the buyer's responsibility to carefully review the image and ensure it meets their satisfaction before placing an order.
- Once an order has gone to print, it cannot be returned or refunded unless there is damage to the material.
- We recommend thoroughly checking the image, including colours, resolution, and any personalized details, before finalizing your order.
4. Return Process:
- To initiate a return, please contact our customer support team within [30] days of receiving your order.
- Our team will guide you through the return process, including providing you with a return authorization number and instructions for returning the item.
- Please note that return shipping costs may apply, and it is the buyer's responsibility to cover these costs unless the item is damaged.
5. Refund or Exchange:
- Once we receive and inspect the returned item, we will notify you of the status of your return.
- If the return is approved, we will issue a refund to the original payment method or offer an exchange for an alternative product, depending on your preference.
- Please allow [7] days for the refund to be processed and reflected in your account.
Please keep in mind that this Returns Policy is subject to change without prior notice. If you have any further questions or concerns regarding our returns process, please contact our customer support team. We are here to assist you and ensure your satisfaction with our products.
